Moving healthcare equipment and patients requires partners who understand clinical protocols, infection control, and patient safety, so you must treat the search as a medical logistics project rather than a standard household move.
You should list your specific needs first, including types of equipment, patient acuity, records or specimen transport, timing constraints, and any required temperature control or sterile handling.
Check company credentials and regulatory compliance by asking for business licenses, proof of medical transport certifications, HIPAA policies for records handling, and documentation of OSHA and infection-control training for staff.
Ask about prior experience with hospitals, clinics, long-term care, or lab relocations and request client references from similar projects, so you can confirm performance on scope, timing, and care for sensitive items.
Verify staffing practices by requesting background-check policies, training programs for handling medical devices and bariatric transfers, and procedures for patient privacy and dignity during moves.
Request detailed service descriptions that list available equipment such as lift systems, stretchers, climate-controlled vans, and padded transport cases, and ask how the company protects fragile monitors, imaging components, and sterile supplies.
Get a certificate of insurance and confirm liability limits, cargo coverage, and professional indemnity for clinical errors related to the move, and ask how claims are handled with documented timelines.
Invite at least three providers to perform an on-site survey so quotes reflect actual conditions, floor plans, elevator dimensions, and any access restrictions, and ask for written, itemized estimates that include labor, equipment, packing, and any after-hours fees.
Compare timelines, staffing ratios, contingency plans for delays, and cancellation policies, and include service-level expectations in the contract such as arrival windows, damage limits, and post-move inspection checklists.
Create a detailed move plan that assigns a single point of contact from your team and from the mover, schedules pre-move walk-throughs, lists patient transfer protocols, and defines infection-control steps for packing and unpacking.
Document acceptance criteria and require final sign-off on condition reports for equipment and records, and keep all agreements, contact lists, and insurance certificates accessible during the move to speed issue resolution and protect patient safety.
